Case Study · Product #1 · Live
Flypark
Autonomous operations system for off-airport parking businesses.
Built from ground-up after researching the industry in Auckland, New Zealand. Replaces spreadsheets, WhatsApp coordination, and owner dependence with automated booking orchestration, payment lifecycle management, multi-channel communication, and real-time exception detection.
Transformation
Measured transformation
Every improvement is quantified. Not promises - system capabilities.
Before
Owner manually texts every booking confirmation
After
State-triggered automated confirmation on payment verification
~40 messages/day eliminated
Before
Staff call owner for daily operational briefing
After
Real-time dashboard with role-based views and shift handover
14 daily phone calls removed
Before
Unpaid bookings discovered at customer arrival
After
Predictive collection queue with departure-proximity scoring
90% of unpaid caught 48h+ early
Before
No visibility into operational exceptions
After
Autonomous anomaly detection with severity-based routing
100% exception capture rate
Before
Customer calls to ask "where do I go?"
After
Self-service portal with live arrival instructions and maps
~25 inbound calls/day eliminated
Before
Zero audit trail - who did what, when
After
Immutable event log with actor, timestamp, and context
Complete operational accountability
Architecture
10 integrated modules
Not a collection of features. A single event-driven system where every module reads and writes to a shared operational state model.
Booking Engine
Mobile-first guided booking with real-time pricing, vehicle details, service selection, and Stripe checkout. Progressive form with validation at each step.
Operations Dashboard
Real-time departures, returns, exceptions, and unpaid bookings. Shift supervisor info, autonomy mode controls, and one-click status transitions.
Payment Orchestration
Stripe lifecycle management with smart collection queues. Priority scoring based on departure proximity. Failed payment recovery. Full reconciliation view.
Communication Orchestrator
Multi-channel automation: SMS (Twilio), email (SendGrid), voice (Vapi). Context-aware message selection. Delivery verification with fallback chains.
Exception Detection
AI-powered anomaly detection across booking, payment, and operational state. Severity classification. Automatic routing to appropriate handler.
Customer Portal
Passwordless secure access via challenge codes. Progressive disclosure based on booking state. Self-service edits with audit logging.
Manager Intelligence
Executive briefing: revenue trends, booking volume, collection velocity, exception rates, capacity utilisation. No spreadsheets required.
Day Sheet & Scheduling
Complete daily manifest with all bookings, times, vehicles, and current status. Printable format for yard operations.
Capacity Planning
Forward-looking utilisation model. Predicts yard fill rates. Prevents overbooking. Identifies underutilised windows for pricing optimisation.
Incident & Audit
Immutable event log with actor attribution. Every state change, every communication, every decision - timestamped and traceable.
Specs
Technical specifications
System Quality
Technology Stack
Event-driven architecture
Run an off-airport parking business?
Flypark is ready to deploy. Plug in your Stripe, Twilio, and email credentials. We'll have you operational in weeks.